Return & Exchange Policy

We want you to love what you receive. If something is not right, we are here to help.

Return Window

You may request a return or exchange within 7 days of receiving your order.

What Can Be Returned

We accept returns and exchanges when:

  • The item is unused, unwashed, and unworn
  • All original tags and labels are intact
  • The item is in its original packaging
  • There are no stains, marks, perfume, or alterations

What Cannot Be Returned

For hygiene and quality reasons, we are unable to accept returns on:

  • Blouses and stitched innerwear
  • Customised or made-to-measure pieces
  • Items bought during clearance or final sale
  • Items that have been altered, washed, or worn
  • Jewellery and accessories

Wrong or Damaged Item

If you received a wrong item, or the item has a manufacturing defect, please contact us within 48 hours of delivery with photographs. We will arrange a replacement or full refund at no cost to you.

How to Request a Return

  1. Email orders@thanmayicouture.com or WhatsApp +91 6304 370463 within 7 days of delivery
  2. Share your order number and photographs of the item
  3. Our team will confirm whether the return is accepted
  4. Pack the item securely with all tags and send it to the address we share
  5. Share the courier receipt and tracking number with us

Please do not send any item back without confirming with us first. Returns sent without prior approval cannot be processed.

Return Shipping

  • If the item is wrong, damaged, or defective — we bear the return shipping cost
  • For all other returns and exchanges — the customer bears the return shipping cost

Refunds

Once we receive and inspect the returned item, we will process your refund within 7 working days.

Refunds are credited to the original payment method. Depending on your bank, it may take an additional 5–7 working days for the amount to reflect in your account.

The original delivery charge of ₹140 is not refundable, unless the return is due to our error.

If a discount coupon was used on the order, the refund will be for the amount actually paid.

Exchanges

Exchanges are subject to stock availability. If the size or colour you want is unavailable, we will process a refund instead.

Each order is eligible for one exchange only.

A Note on Colour and Handmade Pieces

Fabric colours may appear slightly different on different screens. Minor variation between the photograph and the actual product is not considered a defect.

Handloom and hand-embroidered pieces may carry small irregularities. These are natural characteristics of handmade textiles, not flaws.

Contact Us

Email: orders@thanmayicouture.com WhatsApp: +91 6304 370463